Support
Technical Support
Welltech Hosting staff has many years of experience in managing all aspects of the services we provide. You can count on speedy, effective support from us.
We promise to resolve all your issues, and most within an hour. We'll do our best to make sure you're satisfied with our support, because we know our business depends on it.
Our clients can contact us directly via email at support@welltechhosting.com (or via our website form) any time the sun is shining, and often when it's not. We provide a phone number to all our clients.
Before you contact us, please browse through this FAQ to see if your question can be answered. These are common questions and issues we have dealt with in the past.
Billing
As a Welltech Hosting client, you have access to your own account pages, where you can review past invoices, pay for services online, and maintain your contact information. We try to make the billing process as painless as possible.
Frequently Asked Questions
It's really simple! Here's the information we need:
- Your current FTP URL, username and password
- Your current email configuration (what emails, which are forwarded where, etc.)
- Your database information, if you have one
- Who manages your domain name, since it'll need to begin pointing to our hosting server
And that's about it! The whole process can be easily done in a day.
All our hosting fees are paid annually in advance. Our billing cycle runs from March 1 - February 28/9. If you sign up in the middle of the year, you'll initially be billed for a partial year, and then the full amount will be due by the next March 1.
We send email invoices at the beginning of February each year, and payment is due by March 1.
You can pay by check or online through your account page.
Statistics are provided with your paid web hosting account. Simply go to your control panel and click on the Webalizer link.
Your yearly stats are shown, and you can click the months to drill down into the details.
No matter whether you're using Outlook, Outlook Express, Mac Mail, Eudora or some other email client, the setup is fairly straightforward. Start by going to your control panel and clicking the Email Accounts link.
You'll be brought to a page containing see a list of your account email addresses. Click the link to the right called Configure Mail Client. You'll be brought to a page where you can auto-configure your email client with one of the displayed scripts. You can also manually add a new account to your email program using the settings listed there. Here are the key elements:
| Username | youremail@yourdomain.com |
|---|---|
| Password | your email password |
| Incoming mail server | mail.yourdomain.com |
| Outgoing mail server | mail.bigdipperfood.com, port 26, server requires authentication |
If after configuring your account you still have problems, just let us know and we'll help you work through it.
You're likely using a Windows-based mail program like Outlook, that has several accounts configured, including the one for your Welltech Hosting website account. One of those other email accounts is identified using the same email address as your website account, but using a different Outgoing Server. Normally not a problem, but some recipients (like Gmail) who are strong on security want the domain of the email address to match the IP of the Outgoing Server.
For example, say you originally had an Outlook account with Email = fred@neo.rr.com and Outgoing Server = mail.roadrunner.com. Then you bought a domain and hosting at Welltech Hosting (good move!) and created a new Outlook account with Email = fred@mydomain.com and Outgoing Server = mail.mydomain.com. So far, so good. But you decide that you may want to change ISPs sometime and don't want to bother changing your email address all the time, so you just change the first account Email to fred@mydomain.com too.
Now there's a potential problem. Gmail will reject an email from the first account, since the email's domain (mydomain.com) doesn't match the mail server's domain (neo.rr.com).
Solution: For all accounts where you use fred@mydomain.com as the Email, change the Outgoing Server to mail.mydomain.com. Problem solved.
Webmail is at: https://www.yourdomain.com:2096
Control Panel is at: https://www.yourdomain.com:2083
These are secure pages - user your Hosting Account username and password.
Login to your account (at left) to view those values.
About 6000 years.